Here is a list of frequently asked questions; they are organized by program or service.
How to make, change or cancel an appointment?
To make an appointment with a prescriber, please contact the clinic via email at firstname.lastname@example.org or by phone at 214-367-6875.
What services are offered?
Transicare’s clinic provides a variety of services, including mental health assessments, medication management, case management, group counseling and individual counseling.
What are your office hours?
We are open Monday – Friday, 8am-5pm. If you have an after-hours emergency, please contact 9-1-1 or go to the nearest emergency room for care.
Who is included in the treatment staff?
The clinic is operated by a team of staff dedicated to the care of our clients, including a licensed psychiatrist, advanced practice registered nurse, registered nurse, licensed clinical social worker, licensed chemical dependency counselor, licensed professional counselor, qualified mental health professional and certified peer specialists.
Do you see patients under the age of 18?
At this time, you must be 18 years of age or older to receive services by the clinic.
Can I make an appointment for someone else?
Yes, if the person has a mental health power of attorney or is the legal guardian.
Do you prescribe medication?
Our licensed medical providers do prescribe medications for psychiatric disorders when those medications are appropriate in the course of treatment.
Intensive Community-Based Services (FACT, ACT, PATS)
How can I get services for myself or someone I know?
Currently, all intensive community-based services are by referral only with contracted entities.
Can anyone use your transportation services?
No, our transportation services are specialized to meet the needs of individuals undergoing behavioral health treatment. Our clients typically need transportation from an acute care setting to another acute care setting or a lower level of care. Therefore, staff at an acute care hospital will request transportation from Transicare using established protocols.
How do I arrange transportation for a patient?
Hospital staff can contact dispatch 214-342-5800.
What requirements do you have to transport someone?
When a staff member from a local hospital requests transport, they will need to have the patient’s name, social security number, and form of payment for the transport. For patient’s transferring under an OPC, form of payment is confirmed the destination facility has confirmed transfer and the OPC has been received by the destination facility.
What forms of payment do you accept?
Because transport is specialized to behavioral health clients, Transicare operates its transportation services under contract with the North Texas Behavioral Health Authority. Other area hospitals are also contracted with Transicare to meet the needs of their behavioral health clients.
Are your vehicles wheelchair accessible?
At this time, there are no vehicles that are wheelchair accessible. However, if a client is able to transfer from their wheelchair to the vehicle without assistance, Transicare can make transport arrangements. Please notify the dispatcher or Transport Director of a wheelchair assist as this information will be confirmed with the Charge RN of the originating facility.