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FAQs

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Here is a list of frequently asked questions; they are organized by program or service.

Clinic

How to make, change or cancel an appointment?

To make an appointment with a prescriber, please contact the clinic via email at tcareclinic@transicareinc.com or by phone at 214-367-6875.

What services are offered?

Transicare’s clinic provides a variety of services, including mental health assessments, medication management, case management, group counseling and individual counseling.

What are your office hours?

We are open Monday – Friday, 8am-5pm. If you have an after-hours emergency, please contact 9-1-1 or go to the nearest emergency room for care.

Who is included in the treatment staff?

The clinic is operated by a team of staff dedicated to the care of our clients, including a licensed psychiatrist, advanced practice registered nurse, registered nurse, licensed clinical social worker, licensed chemical dependency counselor, licensed professional counselor, qualified mental health professional and certified peer specialists.

Do you see patients under the age of 18?

At this time, you must be 18 years of age or older to receive services by the clinic.

Can I make an appointment for someone else?

Yes, if the person has a mental health power of attorney or is the legal guardian.

Do you prescribe medication?

Our licensed medical providers do prescribe medications for psychiatric disorders when those medications are appropriate in the course of treatment.

Intensive Community-Based Services (FACT, ACT, PATS)

How can I get services for myself or someone I know?

Currently, all intensive community-based services are by referral only with contracted entities.

Single Portal Authority (SPA)

What hours can I call the SPA for a SPA letter?

The Single Portal Authority is available 24 hours a day,7 days a week to take clinical information for a SPA letter. However, the Dallas County Mental Illness Court will only process applications for Orders of Protection M-F, 8am-2pm. It is advised that requests be made during those hours, preferably as soon as the facility is intent on pursuing an order.

What is the direct phone number to reach someone?

In order to speak with a SPA representative, call their direct line at 214-342-5802. If a representative is not available, please leave your name, facility name, and phone number with an area code. It is likely the representative is process a letter for another caller and they will return your call in the order the order it was received.

What information is needed to complete a SPA letter?

To prepare for your call to SPA, please have the patient’s information readily available. The SPA representative will ask you for the patient’s name, demographics, diagnosis, initial clinical presentation as well as current clinical presentation, and information about the destination facility. We advise that the caller is familiar with the patient’s case and has the patient’s chart handy to answer questions.

What is SPA’s service area?

The Single Portal Authority reviews clinicals on patients who either reside in or were found in Dallas, Ellis, Navarro, and Rockwall counties.

Transportation

Can anyone use your transportation services?

No, our transportation services are specialized to meet the needs of individuals undergoing behavioral health treatment. Our clients typically need transportation from an acute care setting to another acute care setting or a lower level of care. Therefore, staff at an acute care hospital will request transportation from Transicare using established protocols.

How do I arrange transportation for a patient?

Hospital staff can contact dispatch 214-342-5800.

What requirements do you have to transport someone?

When a staff member from a local hospital requests transport, they will need to have the patient’s name, social security number, and form of payment for the transport. For patient’s transferring under an OPC, form of payment is confirmed the destination facility has confirmed transfer and the OPC has been received by the destination facility.

What forms of payment do you accept?

Because transport is specialized to behavioral health clients, Transicare operates its transportation services under contract with the North Texas Behavioral Health Authority. Other area hospitals are also contracted with Transicare to meet the needs of their behavioral health clients.

Are your vehicles wheelchair accessible?

At this time, there are no vehicles that are wheelchair accessible. However, if a client is able to transfer from their wheelchair to the vehicle without assistance, Transicare can make transport arrangements. Please notify the dispatcher or Transport Director of a wheelchair assist as this information will be confirmed with the Charge RN of the originating facility.